expoweb/handbook/phone.htm

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<title>CUCC Expedition Handbook: Mobile Phones</title>
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<h2 id="tophead">CUCC Expedition Handbook</h2>
<h1>Mobile Phone Use Guide</h1>
<pre><b>
Base camp: 00 43 664 763 0255<br>
Top camp: 00 43 664 582 5229 - incoming calls and texts only.<br>
Top camp: 00 43 664 871 6782 - what it uses to send texts and make calls (from 2018)
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<p>After many years of using complicated radio systems of varying degrees of complication and reliability,
we have finally settled on a foolproof method for communicating callouts from top camp to base camp: mobile phones.
Cheap Austrian pay-as-you-go mobiles have sufficiently good reception on the plateau for sending SMS messages,
and even occasionally for conversation.</p>
<p>After the 2016 expo we decided that it would be a good idea to
<a href="http://expo.survex.com/years/2016/rescue_debrief.html">invest in second phone at top camp</a>
which could be used at cave entrances
in the case of a rescue. This has not yet been done (2019).
<p>The top camp phone has two SIMs, the first is the one in most people's phonebooks. The second is the one that we topped up in 2018 and actually can send messages.
<p>For some years (including 2018) we have been using the "B-Free" mobile scheme provided by the A1 company.
We get reception even inside the Stone Bridge bivvy.
(In 2011 we tried using another provider which picked up the T-Mobile network,
however the reception was not as good as B-Free.)
<p>B-Free&nbsp;has an annual renewal of the SIM which gets you the phone number and connection (plus some credit).
More credit comes in the form of a receipt with a printed code or a card with a scratch-off secret number.</p>
<h3>Robust phone<img src="t/ruggear-p860-explorer-02-th.jpg" align="right" margin="5px"></h3>
We use "feature phones" with real buttons not smartphones with touch sensitive screens.
The top camp phone is particularly robust Russian
<a href="https://www.gsmchoice.com/en/catalogue/ruggear/p860explorer/gallery/">
"RugGear explorer p860"</a> with yellow plastic case and rubber grips, a talk time of 10 hours, and a stand-by time of 18 days.
It has 2 SIM slots which is really useful when we fail to renew last-years SIM in time and have to buy a new one (2018).
It is charged using a standard microUSB charger.
<p>Bascamp phone is a Nokia phone which requires a Nokia charger to which it is permanently connected in the potato hut.
<h3>Annual renewal</h3>
<p>This has to be done in less than 13 months otherwise it costs a more as you
essentially have to start from scratch (~&euro;10 for a new SIM with &euro5 of
credit). The phone cannot be used in the last month, but renewal is cheaper
than starting from scratch. "Renewal" is just a matter of buying another &euro;20 credit.</p>
<p>We also need to renew the SIM card used in the cavelink GSM system. This is new in 2019.
<h3>Checking credit</h3>
<p>The simplest way (which doesn't require understanding a number read out to
you in German) is to dial <b>*101#</b> ("0 BALANCE" in the contacts list in the phone book). This doesn't actually make a
call but results in you getting an SMS-like message containing the balance
details. There's no charge for this.</p>
<h3>Adding credit</h3>
<p>If you need to buy more credits for a phone the simplest way is to buy
a "B.Free" A1 top-up at the Post Office (closes 1200-1400 forlunch).
We used to be able to get this form the supermarket, but no longer (2018).
They'll give you a printed receipt with the code to key in. See
below for how to use it.</p>
<p>Other options we've used were:
<ul>
<li>go to the Hartlauer shop (on right of road to railway station, not far
beyond the post office). Wave the phone and ask for a 'B-free Bon'.</li>
</ul>
<p>You should be given an "aufladecode", which may require scratching off a panel at lower right back of card)
or just a long "till-receipt" strip with AUFLADEWERT: EUR 20.00 at the top. </p>
<ul>
<li>Dial <b>0800 664290</b> (if you're lucky someone might have put this in the phone address book
possibly under the name "0 ADD CREDIT" or "_ ADD CREDIT")</li>
<li>Listen to an audio menu and Press 2 (to select something)</li>
<li>Then type in number on the scratch panel, followed by #</li>
<li>Listen to the number read back to you (in German), and press 2 to confirm code is correct.</li>
<li>Press "No" (red key) twice to end the call.</li>
<li>Check the balance on the phone has been increased by calling <b>*101#</b> (or "0 BALANCE")
<li>This is all confirmed as working correctly in 2018.
</ul>
<h3>Tips and Tricks</h3>
<ul>
<li>If you're in an area where reception is poor and you need to go to a
particular spot to check messages, try dialling the balance request
number (<b>*101#</b>) once there - this usually seems to trigger delivery of any
pending SMS messages.</li>
<li> Commonly used numbers are put at the top of the contact list ("phone book") in each phone
by prefixing the name with "0 " or "_", e.g. "0 ADD CREDIT", "0 BALANCE", "0 BASE CAMP" etc.
</ul>
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